- Introduction
Welcome to www.boltnestsorter.com.
This Refund & Return Policy explains the procedures for returns, refunds and order-related requests for purchases made through Boltnestsorter.
We aim to provide clear procedures for customers regarding returns and refunds in accordance with applicable European consumer protection requirements.
- Payment Methods
Customers may complete purchases through the payment methods available during checkout.
Available payment methods may include:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported electronic wallet payment methods.
Payment availability may depend on the customer’s location, device and payment service availability.
- Delivery Information
Orders are delivered to customers in Europe through established delivery providers, including DHL, FedEx and UPS Priority services where applicable.
The standard delivery timeframe is:
7–10 business days
After an order has been dispatched, tracking updates will be sent automatically to the email address provided during checkout.
Tracking notifications may include important delivery stages such as:
Dispatch confirmation;
Arrival at logistics facilities;
Local delivery progress.
- Delivery Delays and Missing Orders
If an order exceeds the standard delivery timeframe, customers may contact us:
Email: sorting@boltnestsorter.com
We will review the shipment information and communicate with the relevant delivery provider regarding the delivery status.
After reviewing the circumstances of the order, an appropriate resolution may be provided, including a refund or replacement shipment where applicable.
- Right of Withdrawal
Customers located in applicable European jurisdictions have the right to withdraw from a purchase within 14 days after receiving the products, without providing a reason.
To request a withdrawal, customers must contact us by email:
Email: sorting@boltnestsorter.com
Customers should provide:
Order number;
Customer name;
Contact information;
Request for withdrawal.
After receiving the request, customers will receive further instructions regarding the return procedure.
- Return Address
Where a return is required, products should be sent to:
Return Address: XXX
Customers should contact our support team before sending any return shipment to confirm the applicable return arrangements.
- Condition of Returned Products
Returned products should be handled appropriately and should be returned according to the instructions provided by our customer service team.
Customers should include relevant order information with any approved return request to help us process the request efficiently.
- Damaged or Defective Products
If a customer receives a product that is damaged or has a defect, the customer should contact us by email after receiving the order:
Email: sorting@boltnestsorter.com
Customers may provide supporting information, including photographs showing the condition of the product.
After reviewing the information provided, we will determine the appropriate resolution, which may include:
Refund processing; or
Replacement shipment.
For damaged products, customers may provide photographs for review without returning the affected item unless a return is required under applicable circumstances.
- Refund Processing
Approved refunds will be processed through the original payment method used during purchase.
Refund processing times may vary depending on the customer’s payment provider and financial institution.
- Order Information Accuracy
Customers are responsible for providing accurate order details, including:
Name;
Email address;
Delivery address;
Contact information.
Incorrect information may affect order processing or delivery arrangements.
- Contact Information
For questions regarding refunds, returns or order assistance, please contact:
Email: sorting@boltnestsorter.com
We aim to respond to customer enquiries within 24 hours.