- Introduction
Welcome to www.boltnestsorter.com.
This Privacy Policy explains how www.boltnestsorter.com (“we”, “our”, or “us”) collects, uses, stores and manages personal information when you visit our website, place an order, contact us or use our services.
The data controller responsible for personal information processed through this website is:www.boltnestsorter.com
We process personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable.
- Information We Collect
When you use our website, we may collect the following categories of information:
Information provided by customers
This may include:
Full name
Email address
Telephone number
Delivery address
Billing information
Order details
Information provided when contacting customer support
Information collected automatically
When visiting our website, certain information may be collected automatically, including:
Browser type
Device information
Website usage information
IP address
Date and time of website access
This information helps us operate the website, process requests and improve website performance.
- How We Use Personal Information
We may use collected information for the following purposes:
Processing and managing customer orders
Providing customer support
Responding to enquiries
Sending order-related communications
Maintaining website functionality
Meeting applicable legal and regulatory requirements
We only process personal information where there is a valid legal basis, including fulfilling contractual obligations, meeting legal requirements, or pursuing legitimate business interests.
- Payment Processing
Payments made through www.boltnestsorter.com are processed by Stripe, an independent payment service provider.
When customers make payments, certain payment-related information may be processed by Stripe in accordance with Stripe’s own privacy practices and applicable regulations.
We do not store complete payment card details on our website. Payment information is handled through Stripe’s payment processing services.
- Data Storage and Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Customer order information and related records may be retained for the period required to:
Complete transactions
Provide customer assistance
Maintain business records
Comply with applicable legal, accounting and regulatory obligations
Where information is no longer required, it will be deleted or handled in accordance with applicable data protection requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
- Sharing of Personal Information
We may share personal information only where necessary for legitimate business purposes, including:
Payment processing providers such as Stripe
Service providers assisting with website operation
Authorities or organisations where required by applicable law
We do not sell customers’ personal information.
- International Data Processing
Some service providers used by online businesses may process information in countries outside the European Economic Area.
Where applicable, appropriate measures are applied to ensure personal information receives appropriate protection in accordance with relevant privacy requirements.
- Cookies
Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve user experience.
Customers may manage cookie preferences through their browser settings. Disabling certain cookies may affect some website functions.
- Your Privacy Rights
Depending on applicable privacy laws, you may have rights relating to your personal information, including:
Requesting access to personal information held about you
Requesting correction of inaccurate information
Requesting deletion of information where applicable
Objecting to certain processing activities
Requesting restriction of processing where applicable
To exercise these rights, please contact us at:
Email: sorting@boltnestsorter.com
We will review requests and respond within the timeframes required by applicable laws.
- Data Security
We take appropriate measures to manage personal information and reduce the risk of unauthorised access, loss or misuse.
Access to personal information is limited to situations where it is required for legitimate business purposes.
- Children’s Information
Our website is intended for general customers and is not directed towards children.
We do not knowingly collect personal information from children where such collection is restricted by applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.
Any updated version will be published on this page with the revised effective date.
- Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
Email: sorting@boltnestsorter.com
We aim to respond to privacy-related enquiries within a reasonable timeframe.